Key Responsibilities

• Provide first-level technical support for desktops, laptops, printers, scanners, and mobile devices.
• Diagnose and resolve hardware, software, and operating system issues.
• Install, configure, and maintain Windows operating systems and business applications.
• Set up and configure new computers, user accounts, email accounts, and peripheral devices.
• Install and troubleshoot printers, scanners, and other office equipment.
• Join computers to the domain and configure shared folders, network drives, and printer access.
• Assist users with password resets, account unlocks, and Microsoft 365 applications.
• Troubleshoot basic LAN, Wi-Fi, internet, and VPN connectivity issues.
• Escalate complex hardware, software, and network issues to senior IT engineers.
• Perform routine system updates, antivirus installation, and security patching.
• Support IT asset inventory, including maintaining records of laptops, desktops, monitors, and accessories.
• Create and update support tickets, document troubleshooting steps, and maintain technical documentation.
• Assist in hardware replacement, software deployment, and office IT setup activities.
• Follow IT policies, security standards, and helpdesk procedures.
• Provide excellent customer service and communicate effectively with end users.